Our Residential Warranty...
A Decade of Dependability
A Lustrum of Dependability
Our Commercial Warranty...
Only applicable to commercial projects
Unmatched protection for a product you won’t regret
Total Cover Shade & Shelter are the only major NZ awning and canopy brand who offer such a lengthy warranty on their main Total Cover products. We offer an extensive warranty on our Santana Classic Awning model, Fixed Frame Canopies and Tensioned Membrane Structures.
All other products available for purchase through Total Cover come with a Peace of Mind 5 year warranty on all residential installations.
REAL VALUE FOR PEACE OF MIND!
We’re the leaders in quality workmanship. With our warranty, we cover our workmanship from beginning to end so that you are guaranteed and confident you have the professionals working on your home.
See our Maintenance Page for more information.
Defining the odds and keeping your product lasting beyond your warranty period.
Remote controls – Remote controls are those nifty things which you can carry around with you all day long without knowing until you check your pocket.
We advise our clients to try to keep them stuck to the wall or at least close to the remote bracket on your wall.
With time the battery may need a change – keep this in mind before you jump to sudden conclusions that the motor or remote is broken, you may be pleasantly surprised that the battery just needs to go to heaven and a replacement one can fix your problem.
Storm damage – oh there’s that word! Probably something you see in a lot of warranty documents or insurance policies “not covered by storm damage”
WELL be assured you shouldn’t need to worry about this clause if you look after your product and follow the care instruction we provide you with. Just make sure your awnings are brought in on a windy day and even if you are just popping out to the shops please just bring it in to be sure you have done everything possible to eliminate any unforeseen weather damage. AND, at night when you are dreaming away your retractable awning should also be tucked away nicely whilst not in use.
General wear and tear – you can give your product a longer life by really taking care of it. Over the years you’ll find your awning, canopy or product of choice will eventually show some form of general wear and tear but there are so many ways you can slow this ageing process down by looking after your product. We recommend regular cleans at a minimum of every 6 months. We can happily provide you with a great company who offer this type of cleaning service when you just don’t have the time to do it yourself.
In our care guide, you will be informed of what nasties can hurt your product so make sure you always read the care instructions before you use anything that could damage your product. We encourage you to treat your product with utmost care and follow all our recommended guidelines, that way you can be sure that your product is going to last you years to come!
Gutters and Downpipes also need maintenance…
We like to go the extra mile and help our clients out with some general helpful information to eliminate any complications once their shade solution has been installed.
In order for gutters and downpipes to function efficiently, they need to be cleaned and cleared out at a minimum of twice a year. We encourage people to follow the guide below to help with eradicating any overflow issues of gutters which may cause you to assume your canopy has not been installed correctly as promised. We educate all of our customers to maintain their gutters and downpipes when they purchase any of our products.
We’re always here to offer you advice if you have any initial issues you wish to discuss – please ask away. In the past, we have come up with situations where gutters have not been maintained which then only becomes apparent when our canopy or awning has been installed. The rain pours down and the overflow gets trapped between the canopy and gutter which then has no other option but to drip through the joinery. This issue is most commonly eliminated by keeping your gutters clear and cleaned.
Please see below for some useful information. Total Cover will happily offer you advice on how to do this which will, in turn, make it that bit easier for you and us!
Before you get up on a ladder and do it yourself please make sure all health and safety precautions have been taken into consideration, most importantly if you are not confident in doing this yourself then please do contact a professional gutter cleaning service to carry out the job.
To function properly, gutters and downpipes must be clear of leaves and debris. Like mentioned above, if they aren’t, drain outlets will fill up and rainwater will fill the gutters, overflow, and eventually pull the gutters loose.
Plan to clean your gutters at least twice a year and even more often if the roof is directly beneath trees.
Gutter Scoops are available for purchase at our showroom for $15 a scoop.
Step by step guide
- Scoop out your gutters using a gutter scoop. This can be done by using a ladder, mobile scaffolding or by using a trained professional, scoop and bucket. Once you are safely at the edge of the gutter use your gutter scoop to pick up the debris which is sitting in the base of the gutter. Shovel it into the bucket and once loaded up empty the debris into the rubbish bin. Continue this process until all remaining debris has been removed.
- Blast your gutters with a hose. Wash out each length of gutter, working toward the drain outlet. This can be a messy job; try to avoid splattering mud all over your house. If necessary, use a stiff scrub brush to remove encrusted dirt.
- Clear obstructions in downpipes. If water doesn’t drain freely through the downpipes, try flushing the debris down them with a hose.
We hope the above information is helpful and remember if you’re not sure just ask us!
Manufacturer defects – if the worst happens and the product does break down or deteriorates due to a manufacturer inconsistency we will happily sort this for you and provide you with the best replacement or repair solution …. Don’t worry, we will never leave you hanging!
We back our brand by offering only a premium luxurious product range which will live up to your standards, and by offering you that extended warranty you will know you have years of invaluable cover!
The last little bits…
The warranty is between the two parties and is transferrable if agreed by both parties and in writing from Total Cover Shade and Shelter.
The warranty applies from the date of purchase and this will be written on your warranty card.
The warranty is not extended beyond that date unless agreed in writing from Total Cover Shade and Shelter.