FAQ’s

The team at Total Cover Shade and Shelter will talk to you first over the phone to find out what you’re looking for, then we will visit your place to provide a free, no obligation quote and answer every question about your commercial and domestic awning, canopy and screen requirements. We listen to you and will deliver what you want.

At Total Cover Shade and Shelter we’re all about LISTENING to you we’ll try to make ensure you’ll end up with what you’re wanting, needing and even dreamed of for your area.

Our team at Total Cover have more than 20 years’ experience combined, and we aim to give you a ‘WoW’ experience every time.

We’re all about ‘saving lives’ by protecting you and your family. In the meantime, here are our answers to the questions we are most commonly asked.


Can I leave my awning out all night?

Yes. However, we don’t recommend it because the weather can change dramatically during the night and you don’t want to wake up to a damaged awning. Not only that, but you don’t need shade at night.

Can I use my retractable awning in wet weather?

Light rain is fine (if monitored and at the right angle for run off), but heavy rain is not, especially because heavy rain often brings with it high winds. Check our retractable awning page for more information.

Are awnings hard to clean?

Not really. All they require is a light cleaning a couple of times a year (more often if you are in areas by the sea, damp, near industrial or geothermal areas). We provide aftercare information that will answer most cleaning…

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What is a Pelmet Cover?

A Pelmet Cover is an aluminium top cover which is used to protect and encase the top of the awning when retracted. Aesthetically the pelmet cover also achieves a modern clean finish to the awning itself when not in use….

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Will I need a permit for a canopy?

Sometimes yes, sometimes no. Check with your local council office to for the latest regulations and how they apply to your home/building. If you do require a consent, we can help you through the process. If you have any further…

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Will my canopy be noisy?

When it rains yes, of course, you will hear a different noise as it hits the awning roof. There will be a different type of noise between PVC and polycarbonate when it rains. Sometimes you may also hear the polycarbonate…

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