Who are we...
Over the past few months, Total Cover has been refreshed and rejuvenated. Our new leader Andrew Brown is an enthusiastic builder and entrepreneur who took over ownership of New Zealand’s most reputable awning and canopy company with a vision and mission to continue to produce outdoor cover products for our Kiwi homes whilst remaining authentic and true to its Kiwi name. We design, build and construct an outdoor product to protect our Kiwi families from our everchanging weather patterns and have made it our mission to encourage better outdoor living.
- Operating for over 15+ years
- Experts in designing and construction of the outdoor cover
- All products are constructed with aluminium only, which promises no rust!
- We offer extended warranties for peace of mind, extra reassurance and quality assurance.
- We work with imported componentry sourced from only the best manufacturers of outdoor cover in the world.
Andrew is the man in charge, and he leads the Total Cover crew. Andrew has an extensive knowledge in building and construction and will make sure you get the very best product and service from Total Cover Shade & Shelter.
Fabrication & Installation Supervisor
Tom has been with Total Cover coming up to 10 years. Tom is the man behind our fabrication and installation team. He manages the day to day running of your order and delivers and installs your new outdoor cover. Tom loves meeting new clients and making their outdoor dreams come true!
Steve has been with Total Cover coming up 10 years. Steve was one of the previous owners of Total Cover before ownership changed. Steve has always enjoyed running around and being the go-to salesman for Total Cover. He has a passion in finding people solutions to their outdoor cover needs and always goes the extra mile to be on time and up to scratch with all his knowledge in the awning and canopy industry. No job is too hard for Steve and he will make sure each client of his is looked after.
Office Co-ordinator and Customer Service
Jeanette started with Total Cover as the Receptionist and quickly became an integral part of the team by keeping her thumb on the pulse of each individual project. Jeanette will manage the process of your order and installation and make sure nothing is missed!
Client Experience Administrator & Sales Support
Kaycee helps manage the front desk and any enquiries that come through our business. She is experienced in administration and reception and likes to keep things organised. You will have the opportunity to chat with Kaycee when you ring through to our main line and she will be sure to help you out or lead you in the right direction.
Client Experience Administrator & Sales Support
You’ll find Sapwe on the other end of our phone line being outstanding with her communication and receptionist skills! Sapwe is there to help you out with any enquiries you may have or lead you in the right direction with finding you the person you are after.
Sales and Operations
You will find Tori busy in operations ordering your product componentry and making sure its on-time OR you will have the pleasure of meeting with Tori and sitting down with her to go through your outdoor cover options in your own home. Tori will then work her magic back in our office and send you a formal proposal for your consideration.
Nat is our lovely sales support administrator who will email you your formal proposal once you have met with one of our sales consultants. Nat will make sure nothing is missed and will be there for any questions if need be. By assisting our sales consultants Nat makes sure our formality is precise and all your questions are answered in a timely manner.
Kourtney has been with Total Cover Shade & Shelter for 5 years and manages the day to day running of all sales within the Business. She is happy to answer any technical or proposal questions and can help with on-demand pricing when you have an urgent need. Kourtney will also help you find the right solution when you are just not sure on which way to go.
You will find Val at your home or business on the day of install. Val has the ability to configure and install your new outdoor cover to requirements and safety standards. Val is friendly and approachable with great communication and professionalism.
Gab is one of our trusty installers who will be at your home or business on the day of your scheduled installation. Gab will make sure everything is installed and completed in a timely manner and with precision. Gab is a friendly, professional installer who will respect your property and make sure the job is completed to full satisfaction.
Kelly is our part-time loyal accounts lady. Kelly keeps all our numbers in line and handles our pennies.
Total Covers future
Total Cover Shade & Shelter Experts is progressively and successfully becoming the ‘Number One’ in the marketplace for all your ‘Life Saving’ outdoor products. We produce high quality aluminium framed awnings and canopies along with café screens and retractable pergolas…. With a new move to bigger and better premises, we bring all customers a product which suits their requirements. You have the security knowing that when you deal with Total Cover Shade & Shelter you deal with the same people from beginning to end. We consult, we fabricate, we install and maintain… And wait for it…if you are feeling lucky each month we might just treat you with a special something to say thanks.
So, if you’re looking for a good enough reason to choose Total Cover Shade & Shelter as your providers of outdoor cover, no matter what…the service you will receive will be remarkable and exceptional, and the product will always be PREMIUM QUALITY!
LASTLY and FINALLY, the most important reason to go ahead and get this project done for your outdoor area is YOU WILL ADD YEARS TO YOUR FAMILIES LIVES by PROTECTING them from harmful UV Rays which is what we’re committed to!
So, come and check us out, we’d love to get to know you. You’ll receive a warm welcome with a smile and we’ll answer any questions you have and most importantly we’ll find you a SOLUTION…
Arrange a free measure and quote on your commercial and residential awnings, canopies, drop screen and shade requirements